The following words shall have the following meanings:

1. CUSTOMER means any individual, partnership, limited company, charity or organisation that from time to time purchases Services from the SubSupport
2. SUBSUPPORT(‘s) means Subcontractor Support Limited, SS House 67a Main Avenue Enfield EN1 1DS
3. SERVICES means the items specified in each of our Products which are detailed in our Product Catalogue
4. PRODUCT means packaged Services created by the SubSupport and detailed in the Product Catalogue
5. PRODUCT CATALOGUE means the list of Products created by the SubSupport for purchased by the Customer Product Catalogue
6. FEE(s) shall mean all charges and expenses that will by invoiced by the SubSupport to the Customer for the Services provided under the Product.
7. SPECIAL OFFER(s) means any discount applied to the Fees for the Product and Services detailed within the Product Catalogue
8. T&C’s means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the SubSupport.
9. TAX RETURN means a document that must be filed with the HMRC declaring liability for taxation.
10. HMRC means Her Majesty Revenue & Customs https://www.gov.uk/government/organisations/hm-revenue-customs
11. MONTHLY DIRECT DEBIT PRODUCT means a Product designed by SubSupport that the Customer is charged on a monthly basis for our Services.

1. These T&C’s shall apply to all Customers who engage with SubSupport for Services provided by SubSupport to the Customer and shall prevail over any other documentation or communication by the Customer.
2. Any variation to these T&C’s shall be inapplicable unless agreed in writing by SubSupport.
3. SubSupport are not HMRC nor form any part of HMRC, however SubSupport is an accredited agent providing accountancy Services to our Customer base.
4. It is SubSupport’s responsibility to pass along and adhere any rules, stipulations or guidelines provided by HMRC to our Customer’s.
5. Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which SubSupport may be entitled in relation to the Services, by virtue of any statute law or regulation.
6. Nothing in these T&C’s shall affect the Customer’s statutory rights as a consumer.

1. All Services provided by SubSupport to the Customer will be detailed in the Product Catalogue.
2. All Services and Fees relating to the Products detailed in the Product Catalogue are subject to change. SubSupport will notify our Customer’s who are already taking our Services and paying Fees of these changes with a minimum of three months notice.
3. SubSupport reserve the right to make changes the Services detailed within the Product Catalogue at any time without notice to Customer’s who are engaging with SubSupport, but has not had their Tax Return submitted to HMRC.
4. SubSupport shall not be liable for failure to complete the work within the original proposed timeline.
5. The Fee for the Product and associated Services are set out in the Product Catalogue
6. All Fees are subject to change at SubSupport’s discretion. Where Fees do change the Customer will be notified with as much notice as possible with a minimum of three months.
7. In the event that SubSupport make changes to Fees, Services detailed within their Product that are stipulated by law these changes will be made immediately and notification to the Customer will provided as soon as possible.

1. In the event that the Customer is due a rebate of taxes following submission of their Tax Return to HMRC by SubSupport then payment of the Fee will be deducted from the rebate.
2. In the event the Fee is greater than the rebate of taxes then the Customer is liable for the remainder of the Fee which will be to payable to SubSupport before the Tax Return is submitted to HMRC.
3. In the event the Customer is not due a rebate of taxes from HMRC then the Customer is liable for the payment of the Fee in total which which will be to payable to SubSupport before the Tax Return is submitted to HMRC.
4. In the event Customer has to pay HMRC taxes and any other direct fees to HMRC then the Customer is still liable for the Fee for Services carried out by SubSupport which will be to payable to SubSupport before the Tax Return is submitted to HMRC.
5. Failure to pay the Fee for the Services carried out by SubSupport under these T&C’s will result in SubSupport contacting the Customer for payment.
6. Unless an agreement of a Special Offer or a discounted Fee is agreed between Customer and SubSupport the entire Fee will be paid which will be to payable to SubSupport before the Tax Return is submitted to HMRC.
7. In the event the Customer takes our one Monthly Direct Debit Products, detailed in the Product Catalogue then the Customer will have paid a monthly access Fee. This Fee is taken from the Customer’s bank account on a monthly basis.
8. In the event the Customer has not built up a full year of Monthly Direct Debit to cover the full cost of the Tax Return then SubSupport reserve the right to invoice the remainder of the Fee which is pro-rata and will be to payable to SubSupport before the Tax Return is submitted to HMRC.
9. In the event that a Customer misses a Direct Debit payment for one or more months SubSupport reserve the right to take the missing payment or payments in the following month.
10. If the Customer ignores or refuses to pay the Fee, SubSupport reserve the right to hand the debt over to debt collectors.
11. If the Customer is due a tax rebate, less SubSupport’s Fee, and the Customer has provided all the correct information which includes, but not limited to, correct bank account details and valid photo identification then SubSupport will transfer the funds within up to five working days.

1. Under the T&C’s of this agreement SubSupport act solely for the individual for whom the Tax Return is being prepared, processed and submitted to HMRC.
2. SubSupport will prepare the Customer’s self-assessment tax return together with any supplementary documents required from the information and explanations that the Customer provide to SubSupport.
3. After obtaining the Customer’s written approval (via email or text message), SubSupport will submit Customer’s Tax Return to HMRC.
4. SubSupport do not accept responsibility if the Customer acts on advice given by SubSupport on an earlier occasion without first confirming with SubSupport that the advice is still valid in the light of any change in the law or your circumstances.
5. SubSupport will accept no liability for losses arising due to changes in the law or the interpretation thereof that are first published after the date on which the advice is given.
6. It is the Customer’s responsibility to provide complete and accurate information to SubSupport for the purposes of SubSupport completing the Customer’s Tax Return.
7. SubSupport do not accept any liability for false information whether this was provided by accident, mistake or intentionally by the Customer which results in HMRC being mislead.
8. Where SubSupport are appealing fines and/or penalties that have been applied to the Customer’s HMRC account SubSupport cannot assure or guarantee the Customer on removing fines.

To enable SubSupport to perform its obligations the Customer shall:

1. Provide SubSupport with any information reasonably required by the SubSupport for the accurate completion of the Customer’s Tax Return.
2. Provide accurate bank details and photo identification to allow release of funds from SubSupport to you, the Customer, inline with clause 4. Payment detailed within these T&C’s.
3. Obtain all necessary permissions and consent which will be required before the commencement of the services, the cost of which is the sole responsibility of the Customer. In certain circumstances this may include evidence that the customer holds a specific legal status in respect to a related individual and can make decisions in their best interests. E.g. Enduring Power of Attorney
4. Comply with such other requirements as may be set out in the process of SubSupport completing obligations under these T&C’s relating to SubSupport’s Services or otherwise agreed between the parties.

1. SubSupport shall perform the Services with reasonable skills and care and to a reasonable standard in accordance with recognised standards and codes of practice
2. The SubSupport accepts all responsibility to fulfil the service that is within its’ control, by the agreed timescales and to a satisfactory standard.
3. The SubSupport are committed to the following service standards;
   • All information supplied by SubSupport to the customer will be impartial.
   • SubSupport will provide understandable information that will empower an individual to choose the right care choice for them.
   • Identified cultural priorities will be respected.
   • Individual and diverse needs will be embraced.
   • All employees working within SubSupport will have relevant qualifications, skills and experience and will have completed the SubSupports learning and development programme.

1. Information disclosed by the customer will be kept confidential and shared only with relevant staff providing the Service as agreed.
2. All information retained by the SubSupport will be processed strictly in accordance with the provisions of the Data Protection Act 1998 and its successors. Such information shall be held solely for the purposes of fulfilling the contract.
3. The SubSupport will not transmit any personal data held on behalf of the client except where a) The transfer is a necessary part of the work undertaken to fulfil the contract or b) There is a requirement to do so by operation of the law. For example, if there is a situation where concerns are raised regarding the safety and well-being of the customer, or for the person for whom the service is provided.

SubSupport will always endeavour to deliver the Services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control. In such circumstances SubSupport will contact you, the Customer, as soon as reasonably possible to notify you and our obligations under these T&C’s will be suspended for the duration of the event outside our control. If the event outside our control continues for 4 (four) weeks, we have the right to terminate the Contract between Us without further liability to you (except that we will refund to you any amounts paid in respect of Services not performed at that time).

1. The SubSupport team will always aim to deliver excellence however there may be times when the customer is not happy with the service provided by the SubSupport. The SubSupport has a complaints procedure. A copy will be issued with the proposal. This procedure sets out the process for making a complaint and the amount of time you should expect to wait for a full response and investigation.
2. If there is a dispute about the interpretation or operation of SubSupports Service then the SubSupport will make every effort to resolve the dispute when and where it arises, negotiating on the basis of good faith.

1. In the event that the Direct Debit for Products and Services was taken out by you, the Customer, by mistake or you have changed you mind about taking our Products and Services, we can provide you with a full refund provided you have notified us within 14 days of taking out the Direct Debit for the Service.
2. In the event that the Direct Debit for Products and Services was taken out by you, the Customer, by mistake or you have changed you mind about taking our Products and Services and you notified us outside of 14 days of taking out the Direct Debit for the Service we will cancel your Direct Debit but reserve the right not to provide a refund.
3. In the event that you, the Customer, are not a Direct Debit Customer but are opting for our our one-off Service, details of which can be found in our Product Catalogue, and you send us your information and you have done this by mistake or you have changed your mind about using our Services you have 14 days from the date you send us your first piece of information to cancel this Service. SubSupport will not charge you for the work carried out to date.
4. In the event that you, the Customer, are not a Direct Debit Customer but are opting for our our one-off Service, details of which can be found in our Product Catalogue, and you send us your information and you have done this by mistake or you have changed your mind about using our Services and you notify us about cancellation and/or termination of our Service outside of 14 days from the date you send us your first piece of information, SubSupport reserve the right to charge you for the Services carried out to date in accordance clause 4 (Payment).
5. Where the Customer has a monthly Direct Debit for Services may cancel the Service by notifying the SubSupport in writing at the address above giving 14 days’ notice.
6. All work undertaken up to receiving cancellation must be paid for within the notice period
7. The SubSupport may terminate the Service for any good reason within 14 days, giving written notice to the customer
8. The SubSupport may, at the customer’s expense charge any costs relating to the winding up of any work being carried out as part of the Services including, but not limited to, Fees, court or tribunal costs or any other reasonable third party liabilities

SubSupport will always endeavour to deliver the Services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control. In such circumstances SubSupport will contact you, the Customer, as soon as reasonably possible to notify you and our obligations under these T&C’s will be suspended for the duration of the event outside our control. If the event outside our control continues for 4 (four) weeks, we have the right to terminate the Contract between Us without further liability to you (except that we will refund to you any amounts paid in respect of Services not performed at that time).

If any term or provision of these T&C’s is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these T&C’s had been agreed with the invalid, illegal or unenforceable provision eliminated.

Any disputes or claims arising out of or in connection with these T&C’s of business shall be governed by and construed in accordance with the law of England and Wales

To help SubSupport guard against financial crime we are obliged to comply with the Money Laundering Regulations 2007, the Proceeds of Crime Act 2002, and the Terrorism Act 2000.

These require SubSupport to carry out identity verification checks before allowing the use of the Service. SubSupport may request and retain from you such information and documentation as we require for these purposes, and/or make searches of appropriate databases, and to report, in accordance with the relevant legislation and regulations. Carrying out an identity verification check will place a soft footprint on your credit file however it will not affect your credit rating in any way. If we cannot adequately confirm your identification in accordance with this legislation we reserve the right to refuse you use of the Service.

We have a duty under section 330 of the Proceeds of Crime Act 2002 to report to the National Crime Agency (NCA) if we know, or have reasonable cause to suspect, that you or anyone connected with your business are or have been involved in money laundering. Failure on our part to make a report where we have the knowledge or reasonable grounds for suspicion would constitute a criminal offence.

If you, the Customer, have any questions or if you have any complaints, please contact us

If you wish to contact us, or if any clause in these T&C’s requires you, our Customer, to give us notice in writing, you can send this to SubSupport by e-mail at info@subsupport.co.uk. We will confirm receipt by contacting you in writing. If we have to contact you or give you notice in writing, SubSupport will do so by e-mail or by pre-paid post to the address you provide to us in the online registration of your account (or any other address you have notified to us subsequently).

By sending us your information to complete your Tax Return SubSupport will initiate our Services to you, the Customer. Once our Services are initiated then these T&C’s and shall come into full affect.